{"id":498,"date":"2026-05-13T02:31:39","date_gmt":"2026-05-13T02:31:39","guid":{"rendered":"https:\/\/ne.institute\/cancellation_policy\/"},"modified":"2026-05-13T02:31:39","modified_gmt":"2026-05-13T02:31:39","slug":"cancellation_policy","status":"publish","type":"page","link":"https:\/\/ne.institute\/en\/cancellation_policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"498\" class=\"elementor elementor-498\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d1becd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d1becd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a1a59f6\" data-id=\"a1a59f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebcf596 nei-info-title elementor-widget elementor-widget-heading\" data-id=\"ebcf596\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cancellation Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a620715 nei-info-heading elementor-widget elementor-widget-heading\" data-id=\"a620715\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d25bb3f nei-info-body elementor-widget elementor-widget-text-editor\" data-id=\"d25bb3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This cancellation policy applies to all standard NEI subscriptions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e37cc45 nei-info-image elementor-widget elementor-widget-image\" data-id=\"e37cc45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/wp-content\/uploads\/trackb\/cancellation_policy-en-1.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ae12b3 nei-info-body elementor-widget elementor-widget-text-editor\" data-id=\"5ae12b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A\uff0eAppointments may be canceled up to 7 days (=168 hours) in advance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-483a1d3 nei-info-heading elementor-widget elementor-widget-heading\" data-id=\"483a1d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">B\uff0eRescheduling\/Legal Cancellations (1-7 days in advance)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04183ff nei-info-body elementor-widget elementor-widget-text-editor\" data-id=\"04183ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You may you use Legal Cancellations when you need to change an appointment you have booked that is within the next 7 days:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa836fe nei-info-body elementor-widget elementor-widget-text-editor\" data-id=\"fa836fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1. Cancel the appointment &gt;24 hours in advance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2976739 nei-info-body elementor-widget elementor-widget-text-editor\" data-id=\"2976739\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>2. Book a new appointment at your preferred time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5fa910 nei-info-body elementor-widget elementor-widget-text-editor\" data-id=\"b5fa910\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>3. You are allotted a fixed number of legal cancellations. (To see the number of legal cancellations for your subscription plan, log in to your account and select &#8216;Account&#8217;)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7642e7f nei-info-body elementor-widget elementor-widget-text-editor\" data-id=\"7642e7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>4.\u00a0 If you use all of your available legal cancellations, any lessons you cancel after that will be deducted from your available Lesson Units.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6c8479 nei-info-heading elementor-widget elementor-widget-heading\" data-id=\"f6c8479\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">C\uff0eLate Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-769e514 nei-info-body elementor-widget elementor-widget-text-editor\" data-id=\"769e514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Any appointments canceled &lt;24 hours in advance will reduce your available lesson units.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9abe46f nei-info-heading elementor-widget elementor-widget-heading\" data-id=\"9abe46f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical issues<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dc69fd nei-info-body elementor-widget elementor-widget-text-editor\" data-id=\"6dc69fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are unable to see or hear the Teacher due to NEI&#8217;s technical issues, we will credit your account for that 1:1. If you are unable to see or hear the Teacher due to technical issues with your computer or network (e.g. audio\/video not correctly configured, slow connection), the 1:1 will still be deducted from your account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a14e92 nei-info-heading elementor-widget elementor-widget-heading\" data-id=\"4a14e92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Punctuality<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29024f3 nei-info-body elementor-widget elementor-widget-text-editor\" data-id=\"29024f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Teacher has reserved the time that you scheduled. If you connect late to the 1:1 it will still end at the scheduled time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-498","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation Policy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ne.institute\/en\/cancellation_policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation 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