Terms of Use

NEI (“we”) provides services to Subscriber (“you”) subject to these terms. By using our site, you agree to these terms.

Cancellation Policy

Read our cancellation policy.

Respectful Speech

NEI does not tolerate hate speech, racism, sexism, or profanity. If something said in a 1:1 was offensive to you, please alert us immediately at support@NE.Institute. NEI reserves the right to dismiss a participant who intentionally uses offensive speech.

Privacy

We protect the security and confidentiality of your information. Any personal information or information about your work or your company that you discuss with NEI staff, teachers or AI agent Ada™ will be kept confidential.  Your lessons are video-recorded for your review and study, and for our machine learning algorithms to match the best learning content for you; these recordings are private. We do not have access to your financial information. We access your contact and subscription information in order to provide services, but will not disclose this information. Your password is stored encrypted with standard security protocols. NEI staff do not have access to your password. We request your email address and telephone number so that we can provide you with live English lessons and learning material. We occasionally send marketing emails with special offers.  We request your birth date so that we can identify subscribers with the same or similar names. We request your phone number so that we can send a reminder SMS if you forget your 1:1.

To request that we remove your information from our system, simply click “unsubscribe” on any mailing, or send a message with “unsubscribe” or “delete my information” to support@NE.Institute. 

Intellectual Property Rights

The NEI Method and its elements (including Replay Challenge™) are our inventions. Our product and service names are registered or unregistered trademarks. By using our site, you agree to respect our intellectual property rights.