FAQs

LSM means “Learning Success Manager.” Your LSM is personally responsible for your learning success at NEI. Your LSM will monitor the work you do with teachers, help you to set and work towards English-language goals, and assess your progress after every 24 lesson units. You are encouraged to contact your LSM when you have questions about your assessments, Extra English, Individual Plan, or anything else.

1. Log in with your ID and Password. 2. Scroll down to your “ACCOUNT” page. 3. Enter your new email address. 4. Click “Update email address”.

Our privacy policy is here. To request that we remove your information from our system, simply click ‘unsubscribe’ on any mailing or send a message with “unsubscribe” or “delete my information” to support@ne.institute.

You will receive an SMS notification from NEI letting you know that your 1:1 has begun.

Both Flex Ada and Micro-Topics Ada are designed to help you practice real-life business situations while ensuring your privacy. Ada learns to improve conversations based on interactions, but does not store or use specific details about companies or individuals in its training. While Ada remembers your conversations to personalize your experience, this information remains private to you and is not shared with others.