Please request your IT manager to ensure access to the NEI Video system from your corporate servers.

NEI Video network/firewall whitelisting requirements:

1. whitelist these NEI hostnames to allow traffic on ports:
80; 443; 6443; 9591; 9593; 9601

• ne.institute

• app.ne.institute

• *.ne.institute

• 
  

2. whitelist hostnames for RTC SDK (Web)/RTM SDK (Web)

https://docs.agora.io/en/Agora%20Platform/firewall?platform=Web

Effective 17 May 22, you need to update the IP addresses allowed through your firewall. Find the list of IP addresses for your country here: 
https://docs-preprod.agora.io/en/Video/cloud_proxy_na_web_ng?platform=Web&mkt_tok=MDk2LUxCSC03NjYAAAGENCNTXGJsdz3y6FVV7NyKBYLbd4PL9CmdUvrPlHcdzCo4vpM7nACzP0hBjtDl-Nfi0PqB6OMbUyg-QGsGKFfExsXIPYLOkqwE0VqCo4eI0Xo
Please direct any technical questions to: TechSupport@NE.Institute