Troubleshooting: Technical Help
What do I do if…
… the Teacher can’t see me or can’t hear me?
- Make sure you are using Google Chrome.
- Try using a headset.
- Make sure you have clicked the microphone and camera icons at the bottom of the screen.
…I can’t hear the Teacher?
- Make sure your speakers are on and your volume is up.
…there’s an echo?
- Make sure you are using Google Chrome.
- Try using a headset.
- Try exiting the room and re-entering.
…the video keeps dropping?
- Try closing all other applications that are running in the background, such as any streaming videos, downloads, etc.
- Check your Internet speed at speedtest.net. Tell your teacher what your speed is. If the speed is too low, it may cause connection problems.
…there is a video delay or poor sound quality?
- Try exiting the room and re-entering.
Please see our network requirements