Want a chance to prove you can build a company and help your country? To transform its economy, Japan needs a new approach to communication.  Native English Institute is the language learning platform that globalizes business.

NEI has grown rapidly over the past 2 years, establishing a solid base that already includes 10+ corporate clients (among them Accenture Japan, IIJ Global Solutions, Veriserve, Sysmex, Chugai Pharmaceuticals, JCR Pharmaceuticals, Zeria Pharmaceuticals.)  Growth to date has been achieved without sales staff – we have good reseller partnerships and a premium service that consistently delivers results. 

The average NEI subscriber improves communicative fluency 38% in just one year, using our personalized curriculum and working with professional native speaker teachers online. HR managers already consider NEI assessments more meaningful than CEFR/TOEIC  scores because NEI assesses live communication ability.

We just received Seed Round financing led by Keiretsu Forum Japan. (Kobe Keizai: http://bit.ly/2vQpxFq)

The Country Manager will be the first NEI Japan KK hire and will be able to shape NEI’s brand in Japan, leading all aspects of operations.

About the ideal candidate… you:

• are a successful player-coach, a driven sales hunter who uses CRM to manage your pipeline. 

 

• are a leader who inspires others. At NEI you will hire sales and customer service reps to continue new account acquisition and grow in-account enrollment.
   

• are technology-curious: you like finding and implementing applications that help you and your team get more done. 

• understand brand development, have experience working with Marketing and PR people.

 

• have strong presentation, analytical and planning skills.
  
  

• have passion for professional development and language learning for communications effectiveness.

• want to build something big & challenging. As NEI Country Manager, you can prove your business management skills while gaining experience working in a dynamic, global AI company developing products that change lives.

RESPONSIBILITIES INCLUDE 

Sales & Marketing Leadership

Account management:   relationships with all b2b accounts in Japan 

• Communications with Plan Managers (usually HR Training & Development Director), explaining NEI’s policies, encouraging utilization of Dashboard for employee engagement. 

• Manage renewal cycles for in-account expansion. 

• Invoicing & collections
  
  

Reseller Relationships

• Oversee product and process familiarization with resellers. 

• Refine reseller agreements and structure incentives for resellers to actively promote NEI

• Streamline reseller processes 

Channel Management
Ensure that each lead/account will be handled by only 1 reseller or internal account manager. 

Lead Gen

• Experiment with various strategies to reach HR Managers in key industries (initially, pharmaceuticals and IT)—paid SEO, phone prospecting, targeted PR

• Manage referrals from K4J members (via Referral/Affiliates page)

Sales Funnel Management & Reporting

• Daily notes on sales contacts

• Weekly report on sales funnel

• Monthly forecast for upcoming month 

Recruit & Train Direct Sales Team

• Establish infrastructure for direct sales team: prospecting, templates, key selling messages, sales pipeline management 

• Country Manager should prove these systems through own direct sales until initial targets are met, then hire reps and expand

 Customer Experience Improvement

• Localize (translate and adapt to Japanese client expectations) Plan Manager guidance and subscriber templated responses, notifications, FAQs. 

• Assist with Plan Manager support questions

• Coordinate guidelines with Education Directors to ensure prompt customer response  

• Effectively communicate to Learning Team and Technology Team the needs of subscribers and b2b purchasers. 

Global Leadership Team Participation

• Reports to the CEO (who currently divides time between Japan & U.S.)

• Works closely with the Sr. Education Director (Seattle) and Director of Engineering.

• Follows established policies and processes (e.g. for use of CRM, G Suite, brand guidelines)

• Play a key role in NEI’s product development planning.  

 

To apply, please send resume to Recruiting@NE.Institute. Use Subject Line “I want to be part of inventing the future of language learning”. In your cover letter, tell us why.